When I published my year-end forecasts last year, I started with this: Short of a "black swan" event, 2020 will see a slow but steady advance in healthcare's digital transformation. As it turns out, I was indirectly predicting the mother of all Black Swan events, namely the pandemic.
The pandemic has created what could be the next trillion-dollar opportunity – telehealth.
Based on my firm's work and research, we have seen 50x or more increases in telehealth visits across the board. During the months following the pandemic, we saw healthcare enterprises increase their focus on enhancing online experiences through digital front door tools.
